4 ms·

Digital Ocean: Unrecoverable RAID Failure for a hypervisor in SF region

11 points by film42 13y ago

Here's the support ticket that just opened, after receiving $50 in SLA credit. ------------------------------------------------------------ Unfortunately, our Engineers have reported the hypervisor your droplet was located had encountered unrecoverable RAID Failure. Due to this issue, your droplet and all data contained in it was lost. We have issued a $50.00 SLA Credit to your account with regard to this failure. We are unable to recover the system so if you have any backups or snapshots of that server please create a new virtual server from them. If you have backups of the server, do not destroy the server from your control panel yet as that will also remove the backups associated with it. We are taking this issue very seriously and are in the process of implementing a solution that will eliminate this issue from re-occurring. One of the options includes backing up all VMs on a regular basis. Additionally, DigitalOcean will be building out an analytics and monitoring feature in the coming months to provide you with utilization and failure alerts. Again, we're very sorry and please let us know if there is anything we can do on our end to help your situation and provide a better experience. Thanks, Etel

orangethirty 13y ago
Digital Ocean has disappointed me. They are a tick below average. Their support has been mediocre. The system is broken (tried creating a droplet with different images, only one worked). And the security is not really that good either. Been poking around my own droplet and am not happy with how they set things up. Overall, I'm going to to stick to getting my VPSs from lowendbox.
ixacto 13y ago
Welcome to the cloud.
beardicus 13y ago
This happened to me on February 4th of this year. And Etel got to break the bad news to me as well: " Unfortunately it looks like the hypervisor that bean is on has failed. We were working with the datacenter technician and it seems that they had replaced the wrong drive which has corrupted the RAID volume. We are unable to recover the system so if you have any backups or snapshots of that server please create a new virtual server from them. " Between a signup credit, and my SLA credit from this event, I wont need to pay them for over a year after my initial signup. Besides this event, I've had no issues, though I'd think twice now about how/if I store data on the service if I were doing any real computing with them (as opposed to just noodling around).

11 points by film42 13y ago

orangethirty 13y ago

Digital Ocean has disappointed me. They are a tick below average. Their support has been mediocre. The system is broken (tried creating a droplet with different images, only one worked). And the security is not really that good either. Been poking around my own droplet and am not happy with how they set things up. Overall, I'm going to to stick to getting my VPSs from lowendbox.

ixacto 13y ago

Welcome to the cloud.

beardicus 13y ago

This happened to me on February 4th of this year. And Etel got to break the bad news to me as well: " Unfortunately it looks like the hypervisor that bean is on has failed. We were working with the datacenter technician and it seems that they had replaced the wrong drive which has corrupted the RAID volume. We are unable to recover the system so if you have any backups or snapshots of that server please create a new virtual server from them. " Between a signup credit, and my SLA credit from this event, I wont need to pay them for over a year after my initial signup. Besides this event, I've had no issues, though I'd think twice now about how/if I store data on the service if I were doing any real computing with them (as opposed to just noodling around).