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We don't know ahead of time to whom we are talking to when the chat window opens. Once it's clear we are trying not to offend anyone in case of some terrible m
by alexk 13y ago
We don't know ahead of time to whom we are talking to when the chat window opens.
Once it's clear we are trying not to offend anyone in case of some terrible mistake, but instead ask a couple of simple questions to quickly verify the identity or business. We've found that this is the only way to avoid confusion.
- codezero 13y agoYep, makes sense, also interesting that you confront them with the questionable details (bad domains, bad IP match) -- does this help bring things to a conclusion faster?
- alexk 13y agoIf they signed up and used Mailgun sub domain we just ask to create a domain and set up DNS records, this usually ends all conversations. However in some cases it gets very tricky - they can control the domain or can build an website with some non-working signup forms and services. We proceed and launch investigation up to signing up for their service - usually sign up does not work :-)