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Who's to blame for shadow IT? Check the mirror
- Zenst 13y agoFrom my experience it is some department head (usualy marketing from my experiences) who does not even approach internal IT and goes off spending his budget (he has complete control) on external solution that is cheaper on his budget. Then later on the company or IT department find out and if they are lucky, able to show why it was so cheap. Most usualy end up getting hacked or found to have no backup solution or voilates some law, be it Financial control reglatary bodies or data protect acts or the like. It is not the IT departments fault, it is the accounts department for letting department heads spend money on IT related items without realises they are bypassing internal IT department and with that company rules. So it is the Accountants who should be checking those mirrors as they see things the IT department will not even be aware of and unable to see until it goes wrong, usualy badly wrong. Thats based upon my experience and it will happen again and again, yet nobody mentions accountants!
- genehughson 13y agoThe important question, though, is "why". Why would that department head spend out of his own budget and risk censure? Pretty much the logical answers are "not getting what's needed from IT" and "very good chance that the results from the rogue app will wash away my sins".
- Zenst 13y agoFrom my experiences it has always been that if they went internal IT they would pay more and they know that, yet fail to understand why. So they go talk to a mate who has a dog in a server room and the rest is history. Maybe other reason like the one you alude towards, but I have not come across those.