can someone explain to me why people view service shutdown's (by Google in particular, it seems) as some kind of epic betrayal? In every other industry, discon

can someone explain to me why people view service shutdown's (by Google in particular, it seems) as some kind of epic betrayal? In every other industry, discontinuing a product is a non-event. In fact, even within the software industry its usually a non-event. Nobody is out there screaming havoc when Goodyear tire discontinues a product line that wasn't selling well. Google isn't allowed to do the same?