Why don't startups need to provide customer service? The title sounds suspiciously like you don't need to provide customer service until you have some cash in t

Why don't startups need to provide customer service? The title sounds suspiciously like you don't need to provide customer service until you have some cash in the bank to pay for it. But if you can't figure out how to provide customer service for a small number of clients, I don't think you can just throw money at the problem down the line and magically have great customer service. May as well with good practices start early.