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I have never tried to deal with google customer support, but I have had terrible experiences with both yahoo and paypal support. Around 5 years ago, I made a t
by markatto 13y ago
I have never tried to deal with google customer support, but I have had terrible experiences with both yahoo and paypal support.
Around 5 years ago, I made a typo on a balance transfer from my bank to paypal. I did not have enough money to cover the balance transfer in my account, or in any other account (I was a starving college student at the time.) When I called paypal, they informed me that there was nothing at all that they could do for me. I called multiple times and asked for supervisors, but they refused to do anything. Paypal attempted the transfer twice a day for the better part of a week, racking up massive overdraft fees on my account.
I finally got my bank to block all paypal transactions and they were kind enough to waive the fees, but I will never again deal with paypal.
Similarly frustrating was my experience with yahoo mail support. Last year, a yahoo mail account that I created around 2002 and forgot about had been hacked. It was sending rather embarrasing spam email to all my contacts, and I was unable to reset the password for the account because I had not provided real answers to the security questions.
I emailed their customer support and told them that I understood that they could not give me access to the account without the answers to the security questions, but I would like them to close the account as it was clearly in violation to their TOS.
They responded asking me the answers to the security questions. I tried to explain in several emails that I simply wanted the account CLOSED, but every response from yahoo support was "We can give you access to the account if you please provide the answers to the security questions." I got no indication whatsoever that they even understood what I was asking.
I understand that providing support is expensive and that you receive lots of stupid questions, but any company that treats me like paypal and yahoo will never recieve any business from me again.
- lazyjones 13y ago> I have never tried to deal with google customer support, See, there is an advantage in having no support at all! We've tried to deal with Google support (AdWords), we can safely say that there is none, even the sales people at Google cannot get any internally (or so they say).