Zappos publishes a 'culture book' every year. It's meant for employees, but you can also order it on their website. They only ship it to the US though, so since

Zappos publishes a 'culture book' every year. It's meant for employees, but you can also order it on their website. They only ship it to the US though, so since I live in Europe I emailed the CEO (got his email address from some presentation slides) and asked if they would ship it to me. The result was quite amusing. Two assistants practically fought it out to ask for my address and mail me the book. Then the CEO replied and offered the same. Two days later, I received the book, sent by courier, for free. They're really not kidding about customer service, especially considering that I can't even BE a customer because of where I live (also, I buy shoes every 2 years).