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Unfortunately the reality is that customer support will only be justified if the increase in cost is accompanied by a greater increase in revenue (thereby incre
by hkmurakami 14y ago
Unfortunately the reality is that customer support will only be justified if the increase in cost is accompanied by a greater increase in revenue (thereby increasing profits). Alternately it can be justified by "the other side of the coin", which is to stave off a decline in revenues (say, because you are so pissed off at the lack of support & service that you're willing to go to a competitor: ex United Airlines)
- tixocloud 14y agoThere are many costs that simply do not get reflected on the balance sheet. It's important to consider costs from every avenue in order to accurately reflect what a company is paying. Technical debt, corporate politics, etc all slip by the accounting radar.