Hi numbers! I'm a software engineer at Google and I just wanted to let you know how to get your money back! I'm sorry if we weren't properly indexed when the

Hi numbers! I'm a software engineer at Google and I just wanted to let you know how to get your money back! I'm sorry if we weren't properly indexed when the card was retired, but as of now searching for 'google wallet prepaid refund' returns the correct link at the top. (With the phone support number on the 'Contact Us' sub-page listed there[1].) Since we had special support staff for this refund (and Wallet in general), I suspect that the number you found was not the correct one, which would explain the confusion. I've used the Wallet customer support, and have always been impressed, so I'm hoping that really is what happened. I can't tell you why you haven't received your funds, but the customer support reps at that number are authorized (with your consent) to look up that information and help you out. Cheers! Doug [1] http://www.google.com/wallet/prepaid-refund/contact.html http://www.google.com/wallet/prepaid-refund/contact.html