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I had a prepard card setup with Google Wallet when it first came out. Then that card was discontinued by Google. I had $100 loaded onto that card. When I asked

by numbers 13y ago

I had a prepard card setup with Google Wallet when it first came out. Then that card was discontinued by Google. I had $100 loaded onto that card. When I asked Google for a refund (September of 2012), first the form to submit a refund request wasn't working, then I couldn't get a hold of a human to talk to. After doing some googling (maybe 1-2 hours), I found the phone number to call customer service. When I got to talk to a person, they were unaware of the Prepaid card being discontinued. Because of this, they were also unable to give me a refund. Then I called again, seemed like the same person picked up, and I told again to fill in the online request form. Somehow, the second time, the form did work. But it's been way over the allotted time to receive my refund from Prepaid refund, how does Google expect to send money and actually get my rent, deposit, gift, or anything I use Paypal for to not be held up on their servers somewhere?

dmayle 13y ago
Hi numbers! I'm a software engineer at Google and I just wanted to let you know how to get your money back! I'm sorry if we weren't properly indexed when the card was retired, but as of now searching for 'google wallet prepaid refund' returns the correct link at the top. (With the phone support number on the 'Contact Us' sub-page listed there[1].) Since we had special support staff for this refund (and Wallet in general), I suspect that the number you found was not the correct one, which would explain the confusion. I've used the Wallet customer support, and have always been impressed, so I'm hoping that really is what happened. I can't tell you why you haven't received your funds, but the customer support reps at that number are authorized (with your consent) to look up that information and help you out. Cheers! Doug [1] http://www.google.com/wallet/prepaid-refund/contact.html http://www.google.com/wallet/prepaid-refund/contact.html
- numbers 13y ago
  Great! Thanks for the reply and your time! :D I will be giving them a call.

by numbers 13y ago

dmayle 13y ago

Hi numbers! I'm a software engineer at Google and I just wanted to let you know how to get your money back! I'm sorry if we weren't properly indexed when the card was retired, but as of now searching for 'google wallet prepaid refund' returns the correct link at the top. (With the phone support number on the 'Contact Us' sub-page listed there[1].) Since we had special support staff for this refund (and Wallet in general), I suspect that the number you found was not the correct one, which would explain the confusion. I've used the Wallet customer support, and have always been impressed, so I'm hoping that really is what happened. I can't tell you why you haven't received your funds, but the customer support reps at that number are authorized (with your consent) to look up that information and help you out. Cheers! Doug [1] http://www.google.com/wallet/prepaid-refund/contact.html http://www.google.com/wallet/prepaid-refund/contact.html

numbers 13y ago
Great! Thanks for the reply and your time! :D I will be giving them a call.