I work at Coursera now, and we have tens of thousands of users in each class. Like the post author, I really like to feel connected to users, to feel that indiv

I work at Coursera now, and we have tens of thousands of users in each class. Like the post author, I really like to feel connected to users, to feel that individual connection, so I go out of my way to get that by wandering around the support forums and monitoring Twitter mentions. Every once in a while, I run into people I know too, and the world feels that much smaller. :-) So, yes, it's easy to feel disconnected from people when you work on a product with many users, but if you want to, I think there's often a way to find them.