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It doesn't do the site any good if it gets this sort of publicity, and clearly its doesn't do the user much good. Not a day goes past with out some poor user b
by alan_cx 13y ago
It doesn't do the site any good if it gets this sort of publicity, and clearly its doesn't do the user much good.
Not a day goes past with out some poor user being booted from a website for reasons which are either misunderstood, unknown or unreasonable. So many sites mean a lot to many many people, and to be arbitrarily booted is quite an awful experience, especially if it seems unreasonable or plain wrong. It seems unjust that the issues are decided at the whim of the site, and are often not reversed. Too often the people working for these sites wont back down for silly ego reasons, they make a simple mistake and don't want to admit it, and it is very hard to break past that. There is too often no way back either.
I would like to see some sort of independent arbitration process for this sort of thing. Quite how that would work, I dont know, but there has to be some fair and consistent way to resolve these issues. Right now, it seems the only way a user can solve a problem is to make as much noise as possible to almost bully the website in to taking them back. But in the end, that isn't a "happy" resolution.
- tedyoung 13y agoThis is why I will always make sure that I know (as others have suggested) what I'd do if I got booted off of a platform. This happened to me with Amazon: I was selling a few used books a month, when one day my email got hijacked. That meant I wasn't receiving the sales emails from them, and, because I obviously wasn't shipping them out, got banned from selling by robots with no process at all for being reviewed by a real human (let alone by one who could understand what happened and provide a satisfactory resolution). What am I going to do, sue them? Even arbitration would've been a waste of money, since I wasn't selling the books as a living (I was selling like one a month). Ever since then I've always made sure I have an alternative (Half.com now gets their cut of all my book sales).