4 ms·
Even when you make great, easy to understand documetation, people are fucking lazy. That fact keeps the most of people in our support department employed.
by xradionut 13y ago
Even when you make great, easy to understand documetation, people are fucking lazy. That fact keeps the most of people in our support department employed.
- Joeboy 13y agoI don't think you read the parent comment.
- chokma 13y agoAn important customer once told me "Yes, I have read about the manual, but it is so much easier to call you." - the problem with lazy customers is that they will make false assumptions about what the software does (everyone will probably do this at one time, but not reading the manual / instructions is much more dangerous). She also refused to upgrade from a 15" monitor to a larger model, so we had to keep the screen layout in accordance with her outdated screen format. (The cost of a new screen would have been negligible compared to the profits).