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its because most instructions are unhelpful and a waste time to read, so we're conditioned to ignore them.
by dustingetz 13y ago
its because most instructions are unhelpful and a waste time to read, so we're conditioned to ignore them.
- purplelobster 13y agobingo
- xradionut 13y agoEven when you make great, easy to understand documetation, people are fucking lazy. That fact keeps the most of people in our support department employed.
- Joeboy 13y agoI don't think you read the parent comment.
- chokma 13y agoAn important customer once told me "Yes, I have read about the manual, but it is so much easier to call you." - the problem with lazy customers is that they will make false assumptions about what the software does (everyone will probably do this at one time, but not reading the manual / instructions is much more dangerous). She also refused to upgrade from a 15" monitor to a larger model, so we had to keep the screen layout in accordance with her outdated screen format. (The cost of a new screen would have been negligible compared to the profits).
- mrweasel 13y agoThat's probably true, I'm always surprised when I find the answer to a problem is in the manual.