> Yes. But when I affect someone's life, I'll get a email, maybe a call about it, and I'll have a real conversation with someone. I'll know who they are and how

> Yes. But when I affect someone's life, I'll get a email, maybe a call about it, and I'll have a real conversation with someone. I'll know who they are and how I affected them. And a few hundred 1-star reviews on the app store(s), saying that while they use your app daily, it really isn't worth the $1.99 they paid for, and people should use X instead, which is FREE. Or 3-star reviews that say the app is PERFECT, they love it, but it needs feature X (assuring you that they'll bump up their reviews to 5 star when you add the said feature). At times like that, I'm sure you'd rather you worked for some giant corporation and didn't have to deal with customers directly.