When a company makes a guarantee that they do not uphold. You buy a storage bin from a company that guarantees 24x7 security and your stuff is stolen because t

When a company makes a guarantee that they do not uphold. You buy a storage bin from a company that guarantees 24x7 security and your stuff is stolen because there was no nightwatchman on duty then you have a case against the company. That doesn't give the thief a free pass or make their actions right, however partial blame does go to the storage company. The same theory should apply to the internet.