As someone who's built software that others can install I can confirm that it's a lot of work. It doesn't mean you shouldn't do it though. The most important t

As someone who's built software that others can install I can confirm that it's a lot of work. It doesn't mean you shouldn't do it though. The most important thing is to separate the "self installed" users from the ones using the hosted version (which you might try to monetize at some point). Point self hosted users to a "community" that can help them while users on your system can email you directly. It's worked out pretty good for us. We have a much shorter response time for hosted users than self installed. We typically answer most questions on both but it helps separate what's most important (hosted users).