As someone who has sold self hosted software for almost 10 years, there is a whole different level of "hand holding" expected when a customer spends $395 versus

As someone who has sold self hosted software for almost 10 years, there is a whole different level of "hand holding" expected when a customer spends $395 versus $49. We are in the process of re-doing all our pricing with our new release specifically to make the price lower.