(My experience has been that) most large companies lack defined processes and business models in critical areas because their models are too complex to fully de

(My experience has been that) most large companies lack defined processes and business models in critical areas because their models are too complex to fully define in software -- outside organisations know crap all about these complexities, and internally the skill sets are too low to implement a complex system --- and to be honest, who wants to spend three years and millions of dollars coding up an application for a business model that has already changed in that time? Sometimes, simple CRUD Apps are all that is needed.