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Given your experiences with Asterisk.. would you think a larger call center could utilize it? Our ancient AltiGen system is starting to become a problem and IT
by mattkrea 13y ago
Given your experiences with Asterisk.. would you think a larger call center could utilize it? Our ancient AltiGen system is starting to become a problem and IT won't budge. I looked into Asterisk but since it's not much department I can't really push without facts.
One of our departments will receive around 13,000 calls in a month. The others not so much but thats the type of volume we see.
Thoughts?
- nlh 13y agoI definitely think it can handle the volume, but what I don't know about is how large call centers work and what the software needs are. The thing about Asterisk is that it's more a framework than a final implementation - it can handle a lot, but you need to actually build the application you want it to be.
- brianmcconnell 13y agoI remember Altigen well. My first company, PhoneZone, sold PC based and VoIP phone systems. Altigen is pretty old now, but at the time (late 90s) it was way better and cheaper than the crap Nortel etc sold. We sold those things like pancakes, once to a customer in Mongolia. Asterisk has been around for a while. Your call volume is not that huge so my guess is that it will handle it. In rough numbers, I'd guestimate 650 calls/day (20 days/month), so depending on average call duration, a medium size system should work. Do you know how many trunks you have into the system?