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He TLDRed when he should have BLUFed: "As a user, I complain about things that don't exist (sorry), but I almost never leave a service that is solving one of m
by bcoates 13y ago
He TLDRed when he should have BLUFed:
"As a user, I complain about things that don't exist (sorry), but I almost never leave a service that is solving one of my needs – no matter how small – well."
In other words, customers don't want features, they have problems, and a product that wholly solves more than zero problems gets sales.
- lifeisstillgood 13y agoAgree - came to post that last paragraph too. Succinct and clear - unlike the rest if the article which I guess he had to write before understanding enough to write the last para