> Problem? We had 100+ paid accounts (even paid for postini archival service) at a previous job, and phone support was rather poor, if you managed to convince

> Problem? We had 100+ paid accounts (even paid for postini archival service) at a previous job, and phone support was rather poor, if you managed to convince them to work on it. Most of the time when we called, they just told us to file a support ticket. Maybe their support has improved quite a bit in the last 2.5 years, or maybe we just weren't a large enough customer. shrug