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I bill all recurring customers through a traditional merchant account and gateway (like Braintree offers). Making this switch is not likely to solve the problem
by dangrossman 14y ago
I bill all recurring customers through a traditional merchant account and gateway (like Braintree offers). Making this switch is not likely to solve the problem -- "card declined by issuer" is the exact reason I get for the international payments that get declined for no reason -- usually fixed as soon as the customer calls their bank.
http://i.imgur.com/Uw2Zowz.png http://i.imgur.com/Uw2Zowz.png
- maxkleb1 14y agoThanks for the reply - you're probably right. I just wonder if Paypal have extra fraud prevention measures in place which exacerbates the issue. To give you a feel we see around 20% of our cancellations per day are as a direct result of declined transactions (for this very reason "card declined by issuer"). It just "feels" too high and one that we'd have assumed would affect hundreds/thousands of other SaaS UK companies who bill the bulk of their customers from the US. But there are few (if any) reports of it online.