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I would say there's a significant difference in this scenario between calling a customer company and a customer individual. Your article painted the picture of
by Zikes 14y ago
I would say there's a significant difference in this scenario between calling a customer company and a customer individual. Your article painted the picture of calling an individual named "Bob", not "the receptionist of Bob's Law LLC". I think the practice would be perfectly acceptable in the latter case.
- tptacek 14y agoThe reality is that most people who pay real money for software and computer services don't think this way. They hate cold calls from salespeople, sure, but a human call from someone who actually wants to hear what they think is so rare that you'll stand out in the opposite way you're suggesting. I'd like to gingerly suggest that you carefully reconsider any advice you get on a message board about the propriety of directly contacting customers and prospects. Message board nerds like us are terrible at evaluating these situations, and it really holds us back.
- DanielBMarkham 14y agoWish I could double-upvote that. Do not make the mistake of listening to a bunch of really smart, technically-inclined HN'ers when it comes to business advice -- unless these are the guys you're selling to. Everybody, no matter how savvy, is really bad at predicting how a market will react. You just have to do these things and see for yourself.
- orangethirty 14y agoand it really holds us back. Which means that the fear of being called a salesman/spammer/sleaze ball costs you hundreds of thousands of dollars each year in sales. Thats the truth about this attitude. But, on the other hand, I love that people act like this. It makes making money sooooooooooo much easier for me.
- danielweber 14y agoIf I could hack my brain I'd program it to not fret so much about that time I interrupted someone 2 years ago and worry if they're mad at me about it.
- orangethirty 14y agoEverybody deals with such things. Some just choose to not pay much attention to it. (:
- blairbeckwith 14y agoThis is really true in my case. Last year I called up 100 of our highest GMV customers at Shopify – these were busy merchants who almost certainly had better things to do than talk to me about how they felt about Shopify. Out of those 100 customers, 81 picked up the phone, and of the 81 that did, exactly 3 didn't want to talk to me. The rest graciously provided amazing, actionable feedback.
- benmccann 14y agoAsking for feedback is much different than selling a product. I'm not sure your experience would have been the same if it were a cold sales call.
- ericd 14y agoYep, the last time I called someone, they were overjoyed that they didn't have to communicate with me via typing. We really do need to keep the norm in mind.
- tomjen3 14y agoIf you are calling them to sell them something, doesn't that imply that you are a salesperson? So what people really hate is an annoying phone call by a sleezeback asshole (which, I admit, is everybody in sales). So maybe the real lesson here is that people don't hate what you do, so long as you aren't an asshole.
- rmc 14y ago"Contacting a person" vs "Contacting a business" is an important distinction. In some places (e.g. EU), if you (as a business) were to cold call a person who hasn't given you their phone number for a sales call, you would be breaking the law. Contacting a company is different. Be careful you don't break the law here.