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From the user perspective, I find this a very attractive policy. I considered it for my own business model. Do you refund 100% of the initial fee or do you ded
by chmike 18y ago
From the user perspective, I find this a very attractive policy. I considered it for my own business model.
Do you refund 100% of the initial fee or do you deduce some processing charges ?
I'm thinking of this 7 day full refund law abused in the domain name business. People would get a name, test its "responsiveness" in hits, and ask for a refund of names below a threshold.
What protection do you have against such type of abuse of your refunding policy ? Are the refunding cost "payed" by other clients ?
- cperciva 18y agoDo you refund 100% of the initial fee or do you deduce some processing charges ? At the moment I refund 100% of any unspent amount. In light of payment processing costs, I might change this to deduct a small processing fee (say, $0.30 + 3%) in the future; but so far the number of people asking for refunds has been sufficiently small that it isn't really necessary.
- wmf 18y agoI think domain tasting and tarsnap tasting are quite different concepts; I don't see any reason to open 10,000 tarsnap accounts and then ask for refunds. I'm also reminded of Joel's article about how, because he had a no-questions-asked full refund policy, he never had to actually give refunds. When a customer is asking for a refund seems like the worst time to nickel-and-dime them with fees.