Lots of really great support tips and quotes in here, support is one of those tricky things that can wear you down. Worse, when you screw up on a support intera

Lots of really great support tips and quotes in here, support is one of those tricky things that can wear you down. Worse, when you screw up on a support interaction, it is especially disappointing to the user. Bugs can be fixed, relationships are much, much harder to repair.