IIRC OnTrac uses contractors, mostly of the "some guy with a truck" variety, of wildly varying quality, and is very cheap. When they're good there's nothing wr

IIRC OnTrac uses contractors, mostly of the "some guy with a truck" variety, of wildly varying quality, and is very cheap. When they're good there's nothing wrong with them but the bad ones do things you would never see a UPS or FedEx guy doing.