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This is so true. The last thing I've recently bought at a retailer other than amazon felt like a hassle. I decided to buy some glasses from "39 dollar glasses
by blhack 13y ago
This is so true.
The last thing I've recently bought at a retailer other than amazon felt like a hassle.
I decided to buy some glasses from "39 dollar glasses".com -- they offered overnight shipping, which is something I've gotten used to thanks to Amazon.
I've been sitting in my office all day waiting for them to get here, and they haven't, so I got on their website and talked to a person via chat. I found out that they ship 2nd air...but only after a 3-5 day order processing time.
To somebody used to shopping on amazon, that seems completely preposterous. That seems especially insane given that I paid almost $20 for the shipping.
Half the stuff I order on amazon I get delivered on the same day.
Going to some other retailer and finding out that my order won't get here until next week has turned from "normal for ordering things online" to "an awful experience".
--
Obviously amazon doesn't sell glasses, but my point is that unless somebody can offer at least the service level that amazon does, I won't shop with them for anything ever.
- GabrielF00 13y agoGlasses are a poor example because they have to be customized for each customer. Did you really think that they had your prescription with your choice of lens coating in stock that they could just ship out to you next day?
- blhack 13y agoYes. Lenscrafters etc. have been doing 1 hour glasses since the 1990s.
- bgilroy26 13y agoWith an extensive network of lens millers who are distributed so that each worker has a short list of lenses to grind, which are all destined for local customers.
- blhack 13y agoI'm interested here, maybe I'm wrong. My impression is that when I buy glasses at lenscrafters, they're grinding lenses there, in house. Are you saying that they're couriered around my city when I order them or something?
- bgilroy26 13y agoNo that's all the distribution I was talking about. It seems like there's a pets.com aspect to the whole situation. Where
- jaynos 13y agoThis isn't just a glasses phenomenon. I see it (or used to before I started buying only from Amazon) from all sorts of sellers. If I choose 1 or 2 day shipping, it should be going out the next day at the latest (if UPS already showed up today). The no questions asked return policy from Amazon is why I know buy shoes and clothing from them also.