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> I may not renew my Prime membership for the first time since it launched as a result of OnTrac's poor service here. I've resorted to having stuff delivered t
by bitops 13y ago
> I may not renew my Prime membership for the first time since it launched as a result of OnTrac's poor service here.
I've resorted to having stuff delivered to a location where I know that OnTrac is less likely to be used. They do such a shoddy job of delivering on time and seem cheerfully incapable of reading delivery instructions.
- dewitt 13y agoOnTrac recently "lost" a 75 llb package of mine while on the truck out for delivery, and took several days to admit it was missing, and only then after about a dozen calls and emails. There's not a doubt in my mind it was either stolen (most likely) or the delivery person simply didn't want to lift the box and kicked it out the back of the truck. Amazon had to eat the cost of replacing it, and I subsequently required that they use FedEx or UPS (which they did). OnTrac will sink Amazon Prime.
- mitchty 13y agoAs someone from an area without OnTrac, how could this company even have gotten a contract with Amazon? They sound worse than "play football with your packages" FedEx and UPS. And I have to admit that is an impressive feat.
- bcoates 13y agoIIRC OnTrac uses contractors, mostly of the "some guy with a truck" variety, of wildly varying quality, and is very cheap. When they're good there's nothing wrong with them but the bad ones do things you would never see a UPS or FedEx guy doing.
- potatolicious 13y agoMoney. OnTrac is substantially cheaper than UPS and FedEx in their respective service areas. This was always a sore point amongst many people when I worked at Amazon - the company internally prides itself on being absurdly pro-consumer, and the use of OnTrac (among other sketchy small-time delivery operations) was a very big slap in the face on that philosophy. It's a pretty blatant case of acting against your customer's interests to save a buck, something Amazon has traditionally prided itself on not doing.
- acheron 13y agoI have never heard of OnTrac and I order from Amazon Prime all the time, so I doubt OnTrac is going to "sink" it. Googling I see it's some west coast shipping thing, for those curious.
- will_work4tears 13y agoThankfully it must not be Western Washington, because I've never heard of it, and order Amazon several times a month (several subscriptions).