Yah, I guess you cannot provide 24/7 support anyway especially if you have customers in different timezones as you're going to have to sleep at some point. I w

Yah, I guess you cannot provide 24/7 support anyway especially if you have customers in different timezones as you're going to have to sleep at some point. I was thinking more in terms of "My server died and my business is burning because of something I could fix in 10 minutes with SSH" or "my main client had their server hacked by a 0 day RoR vulnerability" and I'm stuck here filling in TPS reports until 5. I suppose some level of monitoring and a deposit + SLA left with someone you trust to resolve first line issues could go a long way.