This. I dislike clunky enterprise software as much as the next guy, but really sometimes customization is what you need, and the hip new basecamp-esque players

This. I dislike clunky enterprise software as much as the next guy, but really sometimes customization is what you need, and the hip new basecamp-esque players more often than not aren't willing. Salesforce is a great example. My startup (may she RIP) had very intricate sales channels, and we picked salesforce for our CRM because we could customize it how ever we wanted. This was also before the big "SaaS boom", so there were far fewer players in that space. Back then, salesforce was clunky, slow and expensive as hell (I don't know what it's like now), but we could manage our workflow end-to-end, all the way from trade show sales to automagically managing ads and landing page rings. I'm not sure anymore, but I would bet that's something that's still hard to come by.