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The reason Enterprise Software sucks is customization. Customization makes it expensive, harder to test and impossible to upgrade. However - Customization is w
by jwilliams 13y ago
The reason Enterprise Software sucks is customization. Customization makes it expensive, harder to test and impossible to upgrade.
However - Customization is what every Enterprise asks for. Sometimes they need it, sometimes they don't. Customers and vendors are notoriously bad at picking the difference.
SaaS offerings tends to be militantly "vanilla" with no customization. Customization kills the margin for SaaS vendors. Whatever you think of Salesforce in terms of their tech and approach -- this is the area where they excel.
You can blame the "Enterprise" as much as you like, but these are structural issues.
- kyzyl 13y agoThis. I dislike clunky enterprise software as much as the next guy, but really sometimes customization is what you need, and the hip new basecamp-esque players more often than not aren't willing. Salesforce is a great example. My startup (may she RIP) had very intricate sales channels, and we picked salesforce for our CRM because we could customize it how ever we wanted. This was also before the big "SaaS boom", so there were far fewer players in that space. Back then, salesforce was clunky, slow and expensive as hell (I don't know what it's like now), but we could manage our workflow end-to-end, all the way from trade show sales to automagically managing ads and landing page rings. I'm not sure anymore, but I would bet that's something that's still hard to come by.