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I wonder if you're confusing refund for chargeback. Chargebacks are often used by people who a) use the product for a while, b) decide they want their money bac

I wonder if you're confusing refund for chargeback. Chargebacks are often used by people who a) use the product for a while, b) decide they want their money back, c) know the vendor won't return their money as there's no real reason to so d) call up their credit card company instead, dispute the charge, get their money back and see the vendor lose that sale + get hit with a $25 chargeback fee.

itsybitsycoder 14y ago
That's a bit one-sided, don't you think? They're also often used when companies fail to provide the product/service that was paid for, or when the charge was unauthorized. That's what it's there for. The author doesn't say why the chargeback was made so I'm not sure why we're assuming it was fraudulent. The software site promises a lot of features and it's entirely possible that the buyer required one that didn't work as advertised. It's also possible that the credit card used was stolen, which would make the original buyer, not the person doing the chargeback, the "asshole".