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Just want to mention this is mostly due to increasing awareness about bitcoin generally (as opposed to anything specific we are doing). People are getting reall

Just want to mention this is mostly due to increasing awareness about bitcoin generally (as opposed to anything specific we are doing). People are getting really excited about bitcoin, which has been great for us and the community generally.

cyphersanctus 13y ago
Do you have ways of augmenting your daily buy limits as a company? Or will your transactional capacity be capped at the rate you've been managing during the past three months?
deleted 13y ago
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MichaelGG 13y ago
Well the lack of ability to actually buy coins via Coinbase is certainly something specific you're doing. I know personally a few thousand dollars were not sent to Coinbase because Coinbase simply cannot accept transactions most of the time. I'm shocked that months of running the service, and it's still very difficult to buy, and the only remedy is to try at specific times. It seems terrifically incompetent, despite the continual "we know and we're working on it!" line. At the very minimum, you'd think you'd email customers that attempted a purchase to tell them you have capacity open. Or let them reserve. Or really, anything but what you're doing.
- barmstrong 13y ago
  Every time we add capacity, we max out again in a week or so. We are 3 people total, servicing 120,000 customers. We could start wait listing new users into the service, but there are many of them who get value out of the product as it is, so it doesn't feel like the right solution.
  - MichaelGG 13y ago
    I think the problem people have (including myself) is that the messaging around the problem is horrible. We see this error, over and over, with no solution, and a "we know" response. An update on the blog and emailed to customers, explaining how tens of thousands of people sign up per week, how you've upped your purchasing by 100% a week -- that'd go a long way. A note on solutions you've considered but can't implement would also be helpful in getting your customers on your side. People will be far more understanding if they're given a reason. Most of them want to see Coinbase succeed. I still don't see why someone shouldn't be able to reserve a purchase, even if for a 15-minute time period. Or change the limit per-account so that more people can get a piece.

cyphersanctus 13y ago

Do you have ways of augmenting your daily buy limits as a company? Or will your transactional capacity be capped at the rate you've been managing during the past three months?

deleted 13y ago

[deleted]

MichaelGG 13y ago

Well the lack of ability to actually buy coins via Coinbase is certainly something specific you're doing. I know personally a few thousand dollars were not sent to Coinbase because Coinbase simply cannot accept transactions most of the time. I'm shocked that months of running the service, and it's still very difficult to buy, and the only remedy is to try at specific times. It seems terrifically incompetent, despite the continual "we know and we're working on it!" line. At the very minimum, you'd think you'd email customers that attempted a purchase to tell them you have capacity open. Or let them reserve. Or really, anything but what you're doing.

barmstrong 13y ago
Every time we add capacity, we max out again in a week or so. We are 3 people total, servicing 120,000 customers. We could start wait listing new users into the service, but there are many of them who get value out of the product as it is, so it doesn't feel like the right solution.
- MichaelGG 13y ago
  I think the problem people have (including myself) is that the messaging around the problem is horrible. We see this error, over and over, with no solution, and a "we know" response. An update on the blog and emailed to customers, explaining how tens of thousands of people sign up per week, how you've upped your purchasing by 100% a week -- that'd go a long way. A note on solutions you've considered but can't implement would also be helpful in getting your customers on your side. People will be far more understanding if they're given a reason. Most of them want to see Coinbase succeed. I still don't see why someone shouldn't be able to reserve a purchase, even if for a 15-minute time period. Or change the limit per-account so that more people can get a piece.