> "There is a tradeoff in HCI that is between ease and efficiency. It seems Gmail is less easy to use AND less efficient. The only improvement seems to be desig

> "There is a tradeoff in HCI that is between ease and efficiency. It seems Gmail is less easy to use AND less efficient. The only improvement seems to be design." I would argue that the improvement is the arrangement of pixels to be more eye pleasing -- design improvement would be addressing all of those issues outlined. In fact, this is a design failure.