I worked at Amazon for three years. While the company isn't quite as secretive as Google, it's still extremely tight-lipped when it comes to any sort of public

I worked at Amazon for three years. While the company isn't quite as secretive as Google, it's still extremely tight-lipped when it comes to any sort of public statement. Even when being more open would probably be better PR (like in this case), it just goes against the company culture. For what it's worth, my friends still working at Amazon who went and looked at the trouble ticket and the resulting changes say that it was indeed just a stupid mistake.