Values and culture are defined by actions. If a company has to spend a lot of time telling its employees that they are valued, that usually indicates that the m

Values and culture are defined by actions. If a company has to spend a lot of time telling its employees that they are valued, that usually indicates that the message is trying to counteract some stronger implicit message based on actions. It's like hearing "we value your business" while you're on hold for support. If they actually valued your business they would take the effort to provide better support. When I file a ticket with my VPS provider there is communication going on almost instantly and typically the issue is resolved within a matter of minutes, they don't have to tell me that they value my business, they show it. And I spend less money with them than I do with my mobile provider or my ISP.