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The difference between a service run by MBAs and a service run by sysadmins, all wrapped up nicely in a message.
by ahknight 13y ago
The difference between a service run by MBAs and a service run by sysadmins, all wrapped up nicely in a message.
- caw 13y agoBeing surrounded by sysadmins, it's either a sysadmin with a lot of customer experience, or there's a manager that has a lot of people experience. Many of the sysadmins I work with send either very terse or very verbose notes full of jargon, and we need to go un-jargon/uplevel them before they get to the customer. I agree though, very nice customer communication.
- JonnieCache 13y ago>un-jargon/uplevel what
- solistice 13y agowould you kindly un-jargon and uplevel those for us?
- JoachimSchipper 13y agoTurning stuff like "out of vmem, OOM killer took down smbd" resp. "fixed" into user-comprehensible messages.
- switch007 13y agoI think it's partly a by-product of our annoyance that the end user had to seek our support in the first place. Kind of "we fixed it, this is what happened, it's not my job to explain the memory subsystem to you"
- rsync 13y agoIt's John Kozubik, who was the founder of JohnCompanies collocation (the first VPS provider, circa September 2001). We provided offsite backup services since day 1, but spun rsync.net out as an independent corporate entity in 2005.