Actually, yes you are right about the 'reply' function on Amazon. Apologies. I think I mostly have problems with Yelp. They require business owners to have a pa

Actually, yes you are right about the 'reply' function on Amazon. Apologies. I think I mostly have problems with Yelp. They require business owners to have a paying account in order to respond. It fosters an unbalanced power dynamic that is left unchecked, since moderation there only serves the purpose of Yelp itself, rather than quality user generated content.