Even the most calm and cool among us will become on edge when they have to go through 10-15 levels of voice menus, dropped transfers and being forced to listen

Even the most calm and cool among us will become on edge when they have to go through 10-15 levels of voice menus, dropped transfers and being forced to listen to ridiculous and inane advertisements for the company website ("did you know you can find information about our products on xxx.com?".... thanks for that 20 second delay). When I have to call a customer service rep, by the time I finally get to them, I'm usually in a worse mood than when I called.