While I love the idea, I am sorry but call centers are about driving the cost down no matter what, and generally, the call drivers for any institution are broke

While I love the idea, I am sorry but call centers are about driving the cost down no matter what, and generally, the call drivers for any institution are broken into fairly small manageable chunks to be resolved by a script :( Most of the call center industry is just outsourced, especially in the usa, and all the vendors want to do is make sure they pass all their audits, and maximize their profits. That means they generally treat their people like farm animals, and they pay about as well. Companies like rackspace or 37 signals have a very specific clientele they have to cater to, while most large companies pretend they want this, they do not have this market or this need. (not your website, the need of unique interesting people being tech support)