Just in case you don't know: there's an customer-only internal forum at http:/forum.hetzner.de/ for which you can sign up. There's no guarantee that anyone fro

Just in case you don't know: there's an customer-only internal forum at http:/forum.hetzner.de/ for which you can sign up. There's no guarantee that anyone from their staff will look at your post but even Martin Hetzner, the founder, frequents the board and occassionally answers & helps out, so that's another route to get support there.