3 ms·

I had my finger over the buy button with these guys yesterday.

noir_lord 13y ago
I tried to get a trial with them, their signup gateway 500'd out every time and a couple of hours later I got a bunch of emails to say my trial was ready...meh. By the time they got back to be on my ticket I'd gone with Hetzner, so far can't fault them and the price is pretty much the same, extra bonus I signed up for an i7-2600K/32Gb and got an i7-3770K/32Gb, pretty nifty increase (I figure they have a mix of 2600's and 3770 so it may be random which you get).
- andyhmltn 13y ago
  I would go with Hetzner, but principle tells me not to. I was with them for about 3 months. I was talking to an account manager (or w/e the official title is) and asked them to cancel my account for a short period of time until I need to launch (and remove the server of course.) They agreed happily. Then 3 months later, I found out they were still charging me. I forwarded them the conversation and they just kept responding with canned messages refusing to acknowledge the wrong on their part. It's a shame because they are by far the best value :-(
  - moepstar 13y ago
    Just in case you don't know: there's an customer-only internal forum at http:/forum.hetzner.de/ for which you can sign up. There's no guarantee that anyone from their staff will look at your post but even Martin Hetzner, the founder, frequents the board and occassionally answers & helps out, so that's another route to get support there.
    - andyhmltn 13y ago
      Thanks, I'll use it if I do decide to go back!
  - dspillett 13y ago
    > It's a shame because they are by far the best value :-( If you are buying on kit/price and don't need a lot of CPU umpf then the cheaper unmanaged servers through OVH's value brand (kimsufi.co.uk/kimsufi.com) are fairly hard to beat.
    - andyhmltn 13y ago
      That's an awesome price, but I doubt I could ever go with anybody that cheap. I'm not sure how anybody could ever sell servers that cheap.
      - dspillett 13y ago
        I have one of there machines that acts as part one of my off-site backup sites (amongst a few other things) and it has been completely reliable over the last ~18 months. Though I agree I'm not entirely sure how they do it! (everything on there has an extra redundant copy elsewhere anyway so if it dies unexpectedly I can recreate the content PDQ) I assume they have a metric shed load of those boxes sat somewhere from when they were considered mid-to-high spec, and that the rack space costs next to nothing, and have absolutely everything possible completely automated (I've not needed to contact them since setup: the control panel can do everything down to a full OS rebuild, and they officially offer zero support for those cheap boxes other than in the case of hardware failure). That is the only way I can see them breaking even on the price, before accounting for the PR bonus of attracting people to look (who then take a higher spec service either straight away or later).
- raphinou 13y ago
  They've had problems for one week until last wednesday due to a db crash, and service was sub-optimal. Everything's back to normal.
- DCoder 13y ago
  I host several customer projects on Hetzner managed servers. Ports of all the services, MySQL, Postgres, smtp, everything else are open to the world and their support refuses to lock that down in any way. I accept that for managed servers they need to connect from outside to manage them, but how hard would it be to drop all traffic except for the IP range their management systems use?
  - kbar13 13y ago
    l2software firewall
    - DCoder 13y ago
      I'm talking about a managed server. No root access. If there was root access, I wouldn't be listening to their "we can't limit access because that's how our management tools work".
X-Istence 13y ago
I have several servers at OVH and absolutely love them. I have a feeling that if there is a flaw in their manager then it will get fixed fast. That being said, I wonder if the guy had any alternate email accounts listed on his OVH manager account. Emails get sent to both accounts when some action occurs in the manager that requires an email to be sent.

I tried to get a trial with them, their signup gateway 500'd out every time and a couple of hours later I got a bunch of emails to say my trial was ready...meh. By the time they got back to be on my ticket I'd gone with Hetzner, so far can't fault them and the price is pretty much the same, extra bonus I signed up for an i7-2600K/32Gb and got an i7-3770K/32Gb, pretty nifty increase (I figure they have a mix of 2600's and 3770 so it may be random which you get).

andyhmltn 13y ago
I would go with Hetzner, but principle tells me not to. I was with them for about 3 months. I was talking to an account manager (or w/e the official title is) and asked them to cancel my account for a short period of time until I need to launch (and remove the server of course.) They agreed happily. Then 3 months later, I found out they were still charging me. I forwarded them the conversation and they just kept responding with canned messages refusing to acknowledge the wrong on their part. It's a shame because they are by far the best value :-(
- moepstar 13y ago
  Just in case you don't know: there's an customer-only internal forum at http:/forum.hetzner.de/ for which you can sign up. There's no guarantee that anyone from their staff will look at your post but even Martin Hetzner, the founder, frequents the board and occassionally answers & helps out, so that's another route to get support there.
  - andyhmltn 13y ago
    Thanks, I'll use it if I do decide to go back!
- dspillett 13y ago
  > It's a shame because they are by far the best value :-( If you are buying on kit/price and don't need a lot of CPU umpf then the cheaper unmanaged servers through OVH's value brand (kimsufi.co.uk/kimsufi.com) are fairly hard to beat.
  - andyhmltn 13y ago
    That's an awesome price, but I doubt I could ever go with anybody that cheap. I'm not sure how anybody could ever sell servers that cheap.
    - dspillett 13y ago
      I have one of there machines that acts as part one of my off-site backup sites (amongst a few other things) and it has been completely reliable over the last ~18 months. Though I agree I'm not entirely sure how they do it! (everything on there has an extra redundant copy elsewhere anyway so if it dies unexpectedly I can recreate the content PDQ) I assume they have a metric shed load of those boxes sat somewhere from when they were considered mid-to-high spec, and that the rack space costs next to nothing, and have absolutely everything possible completely automated (I've not needed to contact them since setup: the control panel can do everything down to a full OS rebuild, and they officially offer zero support for those cheap boxes other than in the case of hardware failure). That is the only way I can see them breaking even on the price, before accounting for the PR bonus of attracting people to look (who then take a higher spec service either straight away or later).
raphinou 13y ago
They've had problems for one week until last wednesday due to a db crash, and service was sub-optimal. Everything's back to normal.
DCoder 13y ago
I host several customer projects on Hetzner managed servers. Ports of all the services, MySQL, Postgres, smtp, everything else are open to the world and their support refuses to lock that down in any way. I accept that for managed servers they need to connect from outside to manage them, but how hard would it be to drop all traffic except for the IP range their management systems use?
- kbar13 13y ago
  l2software firewall
  - DCoder 13y ago
    I'm talking about a managed server. No root access. If there was root access, I wouldn't be listening to their "we can't limit access because that's how our management tools work".

X-Istence 13y ago

I have several servers at OVH and absolutely love them. I have a feeling that if there is a flaw in their manager then it will get fixed fast. That being said, I wonder if the guy had any alternate email accounts listed on his OVH manager account. Emails get sent to both accounts when some action occurs in the manager that requires an email to be sent.