Agreed, but it is worth clarifying Carnegie's statement: When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing w

Agreed, but it is worth clarifying Carnegie's statement: When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bristling with prejudices and motivated by pride and vanity. More often than not, a criticism does not have the intended effect. Our instinct in the face of criticism is to become defensive.