An anecdote this brings to mind: I use to work with a lovely lady who managed the running of a large number of training courses. Whenever we were discussing sof

An anecdote this brings to mind: I use to work with a lovely lady who managed the running of a large number of training courses. Whenever we were discussing software needs she was always apologising for not knowing or always understanding some of the things we were talking about. It took me a few weeks of this to notice the pattern, but one day I just said, "You know what? I couldn't do you're job if my life depended on it. Please don't apologise for not knowing every little arcane thing about software development, it's a whole other skill set and expertise. That's why you hired me. I couldn't do what you do either." She was so chuffed that I don't think her feed touched the ground for several days, and things proceeded apace with a lot less anxiety on her part.