Normally I would agree. But when your product corrupts an arbitrary chunk of data for a single customer, then your backups need to have the ability to restore t

Normally I would agree. But when your product corrupts an arbitrary chunk of data for a single customer, then your backups need to have the ability to restore that chunk of data your product corrupted. EDIT: I would also clarify that this wasn't a case of "oops, I messed up my data, can you please help me get it back?" This was a case of, I logged in one morning and all my data was gone. It's apparently a known issue as their support system is flooded with users who have the same problem (except for most of them logging out and back in fixes it, for me it didn't).