If you want to get better at writing surveys - go read "Asking Questions" http://www.amazon.co.uk/Asking-Questions-Definitive-Questionnaire-Questionnaires/dp/07

If you want to get better at writing surveys - go read "Asking Questions" http://www.amazon.co.uk/Asking-Questions-Definitive-Questionnaire-Questionnaires/dp/0787970883 http://www.amazon.co.uk/Asking-Questions-Definitive-Question... If you actually want to look at how to get better at talking to users - rather than writing surveys - I'd recommend getting a copy of Andrew Traver's pocket guide "Interviewing for Research" http://www.fivesimplesteps.com/products/interviewing-for-research http://www.fivesimplesteps.com/products/interviewing-for-res... There's also an upcoming book on interviewing by Steve Portigal http://rosenfeldmedia.com/books/interviewing-users/ http://rosenfeldmedia.com/books/interviewing-users/ - googling around his name will find you some useful interviewing slide decks. Indi Young's book Mental Models has some good advice on interviews in one of the chapters, and is also a useful read http://rosenfeldmedia.com/books/mental-models/ http://rosenfeldmedia.com/books/mental-models/ (Bias disclaimer: I know Andrew, and I do workshops on interviewing ;-)