I guess my experience has been different. I can probably count a dozen serious incidents since I've been using them (1.5 years). Database corruption, unexplaine

I guess my experience has been different. I can probably count a dozen serious incidents since I've been using them (1.5 years). Database corruption, unexplained network issues, long period of unavailable API (does impact uptime or performance if you need to push an urgent bug fix or timely data update). But what convinced to switch or at least to invest time to see if there's something better out there is the poor customer support. At the beginning I was a big fan of their support team, super responsive and knowledgeable but in the last 9 months or so it's been increasingly frustrating interacting with them. No more support during the week-end, wait 2-3 days between each email and getting more and more canned responses that don't really address my problems.