I submitted the original source, namely the actual paper that appeared in the Journal of Service Research and is presently locked behind an academic publishing

I submitted the original source, namely the actual paper that appeared in the Journal of Service Research and is presently locked behind an academic publishing paywal (sigh) [1]. This is a quick description of the work: http://www.ischool.berkeley.edu/newsandevents/news/20130225 http://www.ischool.berkeley.edu/newsandevents/news/20130225 [1] http://jsr.sagepub.com/content/early/2012/10/29/1094670512463967 http://jsr.sagepub.com/content/early/2012/10/29/109467051246...