"What’s so sad too is how little it would often take to resolve the situations. You bend a policy here, you expedite an order there, you bubble an issue up to a

"What’s so sad too is how little it would often take to resolve the situations. You bend a policy here, you expedite an order there, you bubble an issue up to a manager." This might be harder than it looks. A lot of customer care is outsourced. The vendor's employees aren't in a great position to bend, or bubble, or expedite much, if anything. Calls come in, data goes out, but .. who do you bubble a problem to when 'the company' is far away and you only deal with them within the confines of a system?